Privacy Policy

1. Who We Are

Guidovia Ltd is a company registered in England and Wales. We operate guidovia.com and are the data controller for personal information collected through this website. We are registered with the Information Commissioner's Office (ICO).

You can contact us at hello@guidovia.com for any privacy-related questions.

2. What We Collect and Why

We collect only what we need. Here is what that means in practice:

• Your name and email address — to respond to your enquiry and match you with a mentor
• Your career moment or question — to understand what kind of support you need
• Your sector or domain (mentors only) — to match you with the right mentees
• Institution information (schools only) — to respond to partnership enquiries

We do not collect your date of birth, salary, employment history, health records, or any sensitive personal data. If you choose to share sensitive context in a free-text field, we treat it with the highest level of care and discretion.

3. Our Lawful Basis for Processing

We process your personal data on the basis of legitimate interests (to respond to your enquiry and provide the mentoring service you have requested) and, where applicable, consent (for marketing communications, where you have explicitly opted in).

4. How We Use Your Information

• To respond to your enquiry personally and promptly
• To match you with an appropriate mentor or mentee
• To send you information about your mentoring relationship
• To send service updates relevant to your use of Guidovia
• To improve our platform and understand how we can better serve our community

We will never use your information for automated decision-making that significantly affects you, or for purposes unrelated to the mentoring service.

5. Who We Share Your Information With

We share your information only with:

• Your matched mentor or mentee — limited to the information needed to start a meaningful conversation
• Web3Forms — our form submission processor, used to route enquiries to our inbox securely

We do not sell, rent, or trade your personal information. Ever.

6. How Long We Keep Your Data

We keep your information for as long as you are actively using Guidovia, plus a reasonable period afterwards. If you ask us to delete your data, we will do so within 30 days. Email us at hello@guidovia.com to make this request.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Data portability — receive your data in a common format
• Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, contact us at hello@guidovia.com. We will respond within 30 days.

If you are not satisfied with our response, you have the right to complain to the ICO at ico.org.uk.

8. Cookies

This website uses only essential cookies necessary for the site to function. We do not use advertising cookies, tracking cookies, or third-party analytics that profile your behaviour. No cookie consent banner is required because we only use strictly necessary cookies.

9. Security

We take reasonable technical and organisational measures to protect your personal information. Form submissions are processed via encrypted connections. We review our security practices regularly.

10. Changes to This Policy

If we make material changes to this policy, we will update the date at the top of this page. Continued use of Guidovia after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy questions, requests, or concerns: hello@guidovia.com